Because the AKE is not a Plugable product, I’m sorry I can’t help more, but I hope this helps get you up and running. Dedicated Controller The Allegro 4-Port USB 3.2 Gen 1 PCI Express Card from Sonnet is a PCI Express card equipped with four external USB 3.2 Gen 1 ports, with a PCIe 2.0 bus interface that allows you to take advantage of your computers fast expansion card slots. If the computer starts successfully, it means that the card has not been inserted into the PCI Express slot correctly. Turn off the computer, remove the USB 3.0 PCI Express Card, and try to restart the computer. In order to manually install the drivers you can go into device manager (start menu–> type “device manager” in the search box) then find the USB 3.0 card and double click, then select the drivers tab and from there you can choose update driver and then select the unzipped driver package you downloaded. Computer failed to start after inserting the USB 3.0 PCI Express card. Feel free to contact us at about the options for getting our products in Canada. Because your laptop has Windows XP, I would double check that it has an ExpressCard slot. The PCI-e slot is physically similar, but electronically incompatible with some earlier interfaces. I’m wondering what the make and model of your laptop is. The AKE express card is not a Plugable product, but I believe it does use the NEC/Renesas chipset, so it should use the same driver package.
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